FAQ
Frequently Asked Questions
How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been confirmed.
When will my tracking information update?
Carrier tracking systems may require approximately 24–48 hours after shipment before new tracking activity appears.
Can I change my shipping address?
Contact service@novalessique.com as soon as possible. Changes cannot be guaranteed once fulfillment has started.
Can I return an item?
Eligible return requests may be submitted within 60 days after delivery.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery whenever reasonably possible and include clear photographs or video showing the problem.
How do I start a return?
Email service@novalessique.com before sending any product back. Return instructions will be provided for eligible requests.
How are approved refunds issued?
Approved refunds are normally sent back to the original payment method. Your bank or payment provider may require additional processing time.
What types of bags does Novalessique offer?
Our collection may include everyday handbags, work and commuter bags, travel bags and larger-capacity carry options.
How can I contact Novalessique?
Website: novalessique.com
Email: service@novalessique.com