RETURN & REFUND POLICY

Last Updated: September 17, 2025

Return & Refund Policy

Novalessique accepts eligible return requests submitted within 60 days after delivery, subject to the conditions outlined below.

60-Day Return Window

Eligible return requests may be submitted within 60 days after the order has been delivered.

Return Eligibility

Returned items should generally be unused, undamaged and in substantially the same condition in which they were received.

How to Request a Return

Please contact service@Novalessique.com before returning any product. Include your order number and the reason for your return request.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return and the circumstances surrounding the order.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery whenever reasonably possible and include clear photographs or video showing the issue.

Refund Processing

Approved refunds are normally issued to the original payment method. Your bank or payment provider may require additional processing time.

Order Cancellation

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once fulfillment has begun.

Non-Returnable Items

Certain used, damaged, customized, personalized or otherwise ineligible products may not qualify for return where permitted by applicable law.

Return Address

Company Name: FU LIAN INDUSTRIAL (HONG KONG) LIMITED
Return Address:
UNIT 901B, 9/F, TOWER II, ENTERPRISE SQUARE
NO. 9 SHEUNG YUET ROAD
KOWLOON BAY
HK

Please contact service@novalessique.com before returning any product.

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